Help Center
Help Center for buyers, creators, influencers, and operators.
Amazon-style documentation for every major Sutrana journey: browsing, checkout, secure downloads, product publishing, affiliate links, payouts, mobile navigation, notifications, support, provider lifecycle, launch content, monitoring/growth, Azure activation readiness, and admin runbooks.
Support promise
Find what to click, what happens next, and when to contact support.
Each guide includes purpose, eligible roles, navigation paths, step-by-step instructions, expected results, troubleshooting, related links, and screenshot-ready visual sections.
Guest · Buyer · Creator · Influencer
Get started with Sutrana
Use this guide to understand the homepage, public marketplace, registration, login, role selection, and first dashboard destination.
Buyer
Buyer guide
Learn how buyers browse the marketplace, inspect product details, check out, download purchases, and review products.
Guest · Buyer · Creator · Influencer
Storefronts, product pages, and reviews
Use this guide to understand public creator storefronts, product detail pages, availability states, follow/share controls, affiliate actions, and product reviews.
Creator
Creator guide
Create digital products, attach file metadata, understand publishing states, use analytics, and generate AI copy.
Influencer
Influencer and affiliate guide
Use affiliate programs, tracking links, attribution, commission ledgers, and payout requests.
Buyer · Creator · Support
Orders, downloads, refunds, and disputes
Understand order states, secure downloads, signed URLs, download limits, product reviews, refund expectations, and dispute support.
Guest · Buyer · Creator · Influencer
→Getting started
Create an account, choose a role, sign in, and understand the web and mobile navigation model.
Buyer
→Buyer guide
Browse products, inspect product pages, check out, view purchases, and download digital products securely.
Guest · Buyer · Creator · Influencer
→Storefronts, product pages, and reviews
Understand creator storefronts, product availability, affiliate actions, follow/share controls, and buyer review expectations.
Creator
→Creator guide
Publish digital products, manage files, monitor analytics, use AI copy tools, and understand moderation.
Influencer
→Influencer and affiliate guide
Find products to promote, create tracked links, review attribution, and request payouts.
Buyer · Creator · Support
→Orders and downloads
Checkout expectations, payment status, signed download links, download limits, reviews, refunds, and disputes.
Buyer · Creator · Influencer · Admin
→Payments, commissions, and payouts
Payment provider expectations, affiliate commission states, creator revenue, payout readiness, and support paths.
Buyer · Creator · Influencer · Admin
→Account, notifications, and security
Login, password recovery expectations, role dashboards, mobile push preferences, and trust controls.
Guest · Buyer · Creator · Influencer · Support
→Troubleshooting and support
Common empty states, unavailable products, missing commissions, download issues, and how to request help.
Guest · Buyer · Creator · Influencer · Support · Admin
→Support tickets and CRM
Create guest or signed-in tickets, follow conversations, use AI-safe drafts, and understand admin support triage.
Buyer · Creator · Influencer · Admin
→Mobile app guide
Expo app navigation, deep links, mobile dashboards, offline notification cache, and role-specific tabs.
Admin · Support · Creator · Influencer
→Local setup, providers, and sandbox payments
Run the platform locally, understand provider readiness, test demo checkout, and prepare payment/webhook configuration safely.
Admin · Support
→Platform operations and Azure activation
Use launch checklists, admin integration statuses, monitoring/growth dashboards, Azure activation readiness, and safe runbooks.
Admin · Creator · Support
→Launch content and public experience
Manage the CMS-driven homepage, public pages, navigation, footer, Trust Center, launch content, and mobile parity expectations.
Visual flow
End-to-end marketplace journey
A visitor becomes a buyer, creator, or influencer and uses the appropriate dashboard after account creation.
Public website
Marketplace
Register/Login
Role dashboard
Commerce action
Support / notifications
Visual flow
Launch operations journey
Operators validate local setup, provider readiness, launch content, monitoring, support runbooks, and planned Azure activation before public traffic.
Local setup
Provider status
Launch content
Monitoring
Runbooks
Azure readiness